User Experience

Why am I not receiving any surveys from You Say?

The You Say panel have undergone some transition and all Fly Buys members have been migrated to our Flybuys Consumer panel; if you are not yet a member of Flybuys, you can register to become a Flybuys member so you can continue receiving Kantar surveys to collect Flybuys.

Who will see my information/confidentiality concerns

We adhere to the Market Research Code of Ethics and as such, your personal details are confidential and will not be shared or sold to third parties. Your answers are grouped together along with others so that it will not be identified to you.

I click the Take Survey button and it will not open or load properly/I get a blank screen

Sometimes you may encounter this issue due to the internet browser setting in the device you are using to access this survey. If this happens, please do the survey on a different browser or on another device (Just copy and paste the survey link on another browser). Please also note that the survey will time […]

I click the Take Survey button and it is asking for a Code and Password

Our regular Kantar New Zealand surveys do not ask for a code and password unless the survey is closed. in which case you need to log-in using your email address as your Username and enter your password.

I get stuck and can’t get past a page, the survey freezes mid-survey/there is no arrow or Next button showing//video would not play/the scale won’t slide

More often than not, you have been Timed Out of the survey. This usually happens when you leave the survey, say to make a cup of tea or have gone on a break and there is no activity in the survey. In such cases, you will need to wait for 10 minutes to be able […]

The drag and drop option is not working

The issue seems to be with members using a PC/Laptop computer that has a touch screen and/or different devices that are not compatible. If it is the case that you are using a touchscreen computer, please try using the touchscreen for the drag and drop section of the survey? This also occurs in a small […]

I get the technical error page

Sometimes you may encounter this issue due to the internet browser setting in the device you are using to access this survey. If this happens, please do the survey on a different browser or on another device (Just copy and paste the survey link on another browser). Please also note that the survey will time […]

There is no one in the household in that age group

Please click the Update details in your survey invite to amend your details in our survey panel database so you receive the appropriate survey invites.

I just received the survey invite and the survey is now closed?

Quotas are closing fast we just need a few people to complete our survey and we immediately got the required number of completes within a few minutes.

I didn’t get any confirmation text or email for my session

If you have qualified for tasting session but did not receive your confirmation email, please email [email protected] and the team will sort you out.