The issue seems to be with members using a PC/Laptop computer that has a touch screen and/or different devices that are not compatible. If it is the case that you are using a touchscreen computer, please try using the touchscreen for the drag and drop section of the survey? This also occurs in a small […]
Please use the Contact Us button on the previous FAQ page to update your household details. If you earn Standpoints, you can also update your details through the Standpoints portal.
Quotas close fast and we may have only needed a few people to complete our survey, and immediately got the required number of completes within a few minutes.
If you have qualified for a tasting session but did not receive your confirmation email, please email Sensory_NZ@kantar.com and the team will sort you out.
Please click the Unsubscribe button in your survey invite to remove yourself from the survey or from our panel.
To change how often you receive survey invitations, please use the Contact Us button on the previous FAQ page and select your preferred option: 1 – Daily or more often 2 – 5–6 survey invites per week 3 – 3–4 survey invites per week 4 – 2 survey invites per week 5 – No more […]
Our surveys are meant to capture top-of-the-mind answers. We do not have a back button as it may affect the succeeding questions.
Sometimes you may encounter this issue due to the internet browser setting in the device you are using to access this survey. If this happens, please do the survey on a different browser or on another device (Just copy and paste the survey link on another browser). Please also note that the survey will time […]
Our regular Kantar New Zealand surveys do not ask for a code and password unless the survey is closed. Please click the Contact Us link in the survey invite if you get this message and we’ll look into it.
More often than not, you have been Timed Out of the survey. This usually happens when you leave the survey or have gone on a break and there is no activity in the survey. In such cases, you will need to wait for 10 minutes to be able to access the surveys again by clicking […]
