Frequently asked questions

Please click the Update Details link in any of your previous survey invites to amend and/or update your email address and relevant personal information. If you are unable to locate previous survey invites, then please use the message box below with your updated information and include your Flybuys card number (if you have one) so we can change or update your personal details in our panel database.

ConsumerLink is owned by Kantar New Zealand so you can trust their surveys as much as you do ours.

If you would like to be a part of our research panel, you are most welcome to join us by going to https://www.kantarnewzealand.com/do-our-surveys/ and register your details. Our website will give you some information about the types of research that we do. Once you are registered, we are then able to contact you when we have research that may be suitable for you.

We adhere to the Market Research Code of Ethics and as such, your personal details are confidential and will not be shared or sold to third parties. Your answers are grouped together along with others so that it will not be identified to you.

The You Say panel have undergone some transition and all Fly Buys members have been migrated to our Flybuys Consumer panel; if you are not yet a member of Flybuys, you can register to become a Flybuys member so you can continue receiving Kantar surveys to collect Flybuys.

Please click the Update Details in your survey invite, verify your email address and tick your preferred survey frequency from the drop down list.

Please click the Unsubscribe button in your survey invite to remove yourself from the survey.

If you have qualified for tasting session but did not receive your confirmation email, please email [email protected] and the team will sort you out.

Quotas are closing fast we just need a few people to complete our survey and we immediately got the required number of completes within a few minutes.

Please click the Update details in your survey invite to amend your details in our survey panel database so you receive the appropriate survey invites.

Sometimes you may encounter this issue due to the internet browser setting in the device you are using to access this survey. If this happens, please do the survey on a different browser or on another device (Just copy and paste the survey link on another browser).

Please also note that the survey will time out each time you refresh/close or open the survey, you will need to wait for 10 minutes to be able to access the survey again.

If you are still unable to do the survey, please send us the screenshot of the issue along with the version of the browser you are using and we will look into the matter.

The issue seems to be with members using a PC/Laptop computer that has a touch screen and/or different devices that are not compatible. If it is the case that you are using a touchscreen computer, please try using the touchscreen for the drag and drop section of the survey?

This also occurs in a small number of cases with the Google Chrome browser as well. In the meantime, could you please try continuing the survey on a different browser like Firefox or Internet Explorer. (Just copy and paste the survey link on another browser).

If you continue to have issues please send us a screenshot and we’ll investigate further.

More often than not, you have been Timed Out of the survey. This usually happens when you leave the survey, say to make a cup of tea or have gone on a break and there is no activity in the survey. In such cases, you will need to wait for 10 minutes to be able to access the surveys again.

Our regular Kantar New Zealand surveys do not ask for a code and password unless the survey is closed. in which case you need to log-in using your email address as your Username and enter your password.

Sometimes you may encounter this issue due to the internet browser setting in the device you are using to access this survey. If this happens, please do the survey on a different browser or on another device (Just copy and paste the survey link on another browser).

Please also note that the survey will time out each time you refresh/close or open the survey, you will need to wait for 10 minutes to be able to access the survey again.

If you are still unable to do the survey, please send us the screenshot of the issue along with the version of the browser you are using and we will look into the matter.

Unfortunately, Kantar New Zealand can only issue FlyBuys points and not Airpoints which is why, when signing up for our panel, new members cannot use their Airpoints FlyBuys card number to register for Colmar Brunton surveys.

As the research company, Kantar New Zealand do not issue FlyBuys cards.

Please contact FlyBuys online support directly and they will be happy to assist you with this.

Fly Buys points are processed 14 days after the survey close date mentioned in the survey invite. To know more you can click here Kantar Flybuys.

You can view the winners of our surveys in the Check out our survey winners’ link here: https://www.kantarnewzealand.com/do-our-surveys/

Notification emails for cash or voucher prizes would be coming from [email protected], from the same email address that sends out survey invites.