I get stuck and can’t get past a page, the survey freezes mid-survey/there is no arrow or Next button showing/video would not play/the scale won’t slide
More often than not, you have been Timed Out of the survey. This usually happens when you leave the survey or have gone on a break and there is no activity in the survey. In such cases, you will need to wait for 10 minutes to be able to access the surveys again by clicking the same link, then you can continue from where you have stopped.