Customer experience

Brands are now defined by how they make people feel. Every experience has the potential to make or break a relationship. For businesses, success comes from understanding people’s needs and surpassing their expectations in the moments that matter. This requires a customer-centric culture embedded throughout your organisation. Only then can your employees deliver meaningful and memorable experiences that reinforce brand choice.

Using advanced analytics capabilities, we help you make the right strategic investment decisions to maximise the value of each and every customer relationship.

And we partner with leading technology platforms to ensure all levels and functions of your organisation have access to the relevant customer insight, when and how they need it.

Our consultants in customer, employee and brand experience explore the entire customer journey to help you embed operational change, drive customer centricity and deliver business impact.

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David.Thomas B&W

David Thomas

Chief Commercial Director
[email protected]

Our Insights

Customer Leadership Index 2024
Congratulations to House of Travel, number one this year in the annual Kantar Customer Leadership Index, New Zealand’s leading ranking of the best brands for customer experience, which was released today by data, insights and consulting company Kantar.
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Customer Leadership Index 2023
Kiwi online retailer Mighty Ape has moved up from 10th position last year to reach top spot in the annual Kantar Customer Leadership Index, New Zealand’s leading ranking of the best brands for customer experience, released today by data, insights and consulting company Kantar.
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Building lasting customer relationships
We can help you maximise the value of each and every customer relationship. Our customer-centric framework helps you define, create and deliver memorable experiences that drive growth for your business.
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Latest Thinking

Wonky Box takes out the Kantar Supreme Ad Impact Award for 2024
Wonky Box has won the Kantar Supreme Ad Impact Award for 2024 with their ad "The Wonky Box Why," which stood out for its sustainable marketing and emotional storytelling.
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Looking back at 2024
We at Kantar hope you have enjoyed our year of thought leadership, inspiration and product updates. Here is a summary of the key take-outs from 2024. Our goal is to be your indispensable brand partner, helping to shape the brands of tomorrow, by understanding people everywhere.
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Lego takes out November Kantar Ad Impact Award
Kantar’s November Ad Impact Award goes to Lego with ‘Cataclaws is coming to town’. This highly enjoyable Christmas Ad engages viewers with Lego’s distinctive creativity, family time and holiday fun by introducing us to Cataclaws - the tuxedo cat with the Christmas hat.
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Lewis Road Creamery takes out October Kantar Ad Impact Award
Kantar’s October Ad Impact Award goes to Lewis Road Creamery with ‘The chocolate milk that never makes it home’, which spotlights NZ's most loved chocolate milk with a simple yet fun story.
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Our Office

Auckland
Level 1/46 Sale Street,
Auckland 1010
T (+64) 9 919 9200
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