Frequently asked questions

Standpoints have replaced our previous reward scheme which was known as Flybuys – when you do a survey you are rewarded with a certain number of points (‘Standpoints’) depending on the length of the survey. You can then use your points to redeem for GiftPay e-vouchers, the more points you save up, the higher the value of the voucher you will receive. GiftPay e-vouchers are a digital card that can be redeemed for purchases across 40+ retailers in New Zealand. A wide variety of retailers offer you a choice to spend on things you need or love. For more information visit giftpay.co.nz

GiftPay voucher redemption can be done either by clicking the Redeem points link on the bottom of your survey invite or by logging in to the Standpoints portal. GiftPay vouchers are processed weekly and should be in your Inbox within 7 business days. Please check your spam or junk folder if you do not see it in your Inbox and tag the email noreply@giftpay.com to your safe senders list so you can see eGift card notification emails. If you face any issues please contact survey@consumerlink.co.nz and we will sort it out for you.

Please click the Update Details link in any of your previous survey invites to amend and/or update your email address and relevant personal information.

We adhere to the Market Research Code of Ethics and as such, your personal details are confidential and will not be shared or sold to any third parties. Your answers are grouped together along with others so that no personal details will be identified to you.

ConsumerLink is owned by Kantar New Zealand so you can trust their surveys as much as you do ours.

If you would like to be a part of our research panel, you are most welcome to join us by going to https://www.kantarnewzealand.com/do-our-surveys/ and register your details. Our website will give you some information about the types of research that we do. Once you are registered, we are then able to contact you when we have research that may be suitable for you.

Our surveys are meant to capture top-of-the-mind answers. We do not have a back button as it may affect the succeeding questions.

Please click the Update Details in your survey invite, verify your email address and tick your preferred survey frequency from the drop down list.

Please click the Unsubscribe button in your survey invite to remove yourself from the survey or from our panel.

If you have qualified for a tasting session but did not receive your confirmation email, please email Sensory_NZ@kantar.com and the team will sort you out.

Quotas close fast and we may have only needed a few people to complete our survey, and immediately got the required number of completes within a few minutes.

Please click the Update details in your survey invite to amend your household details in our survey panel database so you receive the appropriate survey invites.

The issue seems to be with members using a PC/Laptop computer that has a touch screen and/or different devices that are not compatible. If it is the case that you are using a touchscreen computer, please try using the touchscreen for the drag and drop section of the survey?

This also occurs in a small number of cases with the Google Chrome browser as well. In the meantime, could you please try continuing the survey on a different browser like Firefox or Internet Explorer. (Just copy and paste the survey link on another browser).

If you continue to have issues please send us a screenshot and we’ll investigate further.

More often than not, you have been Timed Out of the survey. This usually happens when you leave the survey or have gone on a break and there is no activity in the survey. In such cases, you will need to wait for 10 minutes to be able to access the surveys again by clicking the same link, then you can continue from where you have stopped.

Our regular Kantar New Zealand surveys do not ask for a code and password unless the survey is closed. Please click the Contact Us link in the survey invite if you get this message and we’ll look into it.

Sometimes you may encounter this issue due to the internet browser setting in the device you are using to access this survey. If this happens, please do the survey on a different browser or on another device (Just copy and paste the survey link on another browser).

Please also note that the survey will time out each time you refresh/close or open the survey, you will need to wait for 10 minutes to be able to access the survey again.

If you are still unable to do the survey, please send us the screenshot of the issue along with the version of the browser you are using and we will look into the matter.

You will need a minimum 28 Standpoints to be able to redeem a $5 eGift card. The next level will unlock once you have enough Standpoints. Our redemption levels as below:

28 Standpoints – $5

56 Standpoints = $10

84 Standpoints = $15

112 Standpoints = $20

140 Standpoints = $25

280 Standpoints = $50

560 Standpoints = $100 and so on

When you redeem your Standpoints, it will ask you if you want to redeem another or you could leave the remaining balance to accumulate for more Standpoints.

For 28 Standpoints, you are eligible for a $5.00 e-voucher. To view the amount and number of vouchers you can redeem – press the Redeem Points button on your Points page to see the different amounts of GiftPay vouchers you are currently entitled to.

Standpoints have replaced our previous reward scheme which was known as Flybuys – when you do a survey you are rewarded with a certain number of points (‘Standpoints’) depending on the length of the survey. You can then use your points to redeem for GiftPay e-vouchers, the more points you save up, the higher the value of the voucher you will receive. GiftPay e-vouchers are a digital card that can be redeemed for purchases across 40+ retailers in New Zealand. A wide variety of retailers offer you a choice to spend on things you need or love. For more information visit giftpay.co.nz

GiftPay voucher redemption can be done either by clicking the Redeem points link on the bottom of your survey invite or by logging in to the Standpoints portal. GiftPay vouchers are processed weekly and should be in your Inbox within 7 business days. Please check your spam or junk folder if you do not see it in your Inbox and tag the email noreply@giftpay.com to your safe senders list so you can see eGift card notification emails. If you face any issues please contact survey@consumerlink.co.nz and we will sort it out for you.

Standpoints are usually processed within 14 days after the survey close date stated on the survey invite, not from the date you completed the survey on.

You can view the winners of our prize draws in the Check out our survey winners’ link here: https://www.kantarnewzealand.com/do-our-surveys/

Scroll down below the page and click ‘View our latest survey winners’.

Notification emails will come from survey@consumerlink.co.nz, the same email address that sends out survey invites.