Customer experience

Brands are now defined by how they make people feel. Every experience has the potential to make or break a relationship. For businesses, success comes from understanding people’s needs and surpassing their expectations in the moments that matter. This requires a customer-centric culture embedded throughout your organisation. Only then can your employees deliver meaningful and memorable experiences that reinforce brand choice.

Using advanced analytics capabilities, we help you make the right strategic investment decisions to maximise the value of each and every customer relationship.

And we partner with leading technology platforms to ensure all levels and functions of your organisation have access to the relevant customer insight, when and how they need it.

Our consultants in customer, employee and brand experience explore the entire customer journey to help you embed operational change, drive customer centricity and deliver business impact.

A conservationist planting trees on an Atlantic coastline.


Client Director

Our Insights

Building lasting customer relationships
We can help you maximise the value of each and every customer relationship. Our customer-centric framework helps you define, create and deliver memorable experiences that drive growth for your business.
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Latest Thinking

The Natural Confectionery Co. takes out October Colmar Brunton Ad Impact Award
Sonically charged, this best all round performing ad arrests our attention with a banging beat sung by a cute kid in the back of her mum’s car.
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Customer Leadership Index 2021
Sharesies has topped the annual Kantar Customer Leadership Index, New Zealand’s leading ranking of the best brands for customer experience.
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Rangitikei Free Range Chicken takes out September Colmar Brunton Ad Impact Award
A feast of exquisite culinary close-ups beautifully accompanied by the strains of Mozart makes this Rangitikei Free Range Chicken TVC the irresistible winner of the September Colmar Brunton Ad Impact Awards.
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V Energy takes out August Colmar Brunton Ad Impact Award
A reprise of some previous characters now reinvented and repurposed for a new audience; The August Colmar Brunton Ad Impact Award goes to V Energy.
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Our Office

Level 1/46 Sale Street,
Auckland 1010
T (+64) 9 919 9200
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